Terms of service

1. Who you are contracting with

Food Jungle operates a marketplace that connects you with independent food businesses in Zimbabwe. Food Jungle is not the seller or preparer of the food.

The sale contract for food is between you and the shop shown on the order. Food Jungle handles ordering, communication, and the platform record of the order.

PLACEHOLDER: the operating entity, registration number, and registered address must be inserted by counsel.

2. Your account

You sign in with a phone number you control. Keep access to that number secure; anyone with it can see your order history.

You must be old enough to enter a contract under Zimbabwean law.

We may suspend an account we reasonably believe is being used for fraud or abuse, including repeated no-shows on cash orders.

3. Orders, prices, and payment

Prices, fees, and availability are confirmed at checkout against a live quote. The quote you accept is the price you pay.

Orders are for collection. Cash totals are rounded to the nearest ten cents because small coins are scarce; food prices themselves do not change.

Payment is made to the shop on collection. Food Jungle does not take card payments at this stage.

A shop may propose a change (for example a sold-out item). Nothing changes on your order until you accept it.

4. Cancellation and refunds

You may cancel free of charge inside the cancellation window shown on the order.

After that window the shop may already have started cooking; cancellation is at the shop's discretion.

If a shop rejects or cannot fulfil an order, nothing is due from you.

5. What we do not promise

Ready times are the shop's honest estimate, not a guarantee.

Menus, photographs, and allergen information are supplied by the shops. Ask the shop directly if an ingredient matters to your health.

The service depends on mobile networks and power; availability may be interrupted.

6. Complaints and disputes

Report an order problem from the order page. Support keeps the order, your report, and every reply in one traceable case.

PLACEHOLDER: escalation path, governing law, and dispute-resolution clause to be inserted by counsel.

7. Changes to these terms

These terms are versioned. When a material change is published, the version changes and you will be asked to accept the new version before continuing to order.